Terms & Conditions
the legal stuff we have to do!
Terms and Conditions
We welcome family campers, solo travellers & couples to Camping Pod Heaven. We do not accept single-sex large groups (more than 4) and non-family large group bookings without prior arrangement.
We want to ensure your safety on site so we ask that you read and accept the following terms and conditions which must be complied with by all persons visiting Camping Pod Heaven LTD. This will enable us to maintain our standards, assist in proper management and ensure your safety as well as establishing a clear legal contract for cancellation, damage and exceptional circumstance.
Check in times are from 17:00 to 19.30.
Please check for text or email messages on the day of your arrival for check-in instructions.
MAKING A BOOKING WITH CAMPING POD HEAVEN LTD
When making this booking you agree that you or at least one member of your party is eighteen years or over, you have the authority of all persons in your party to book on their behalf. You agree to be responsible for any loss, additional cleaning or damage caused by any member of your party. To discuss any aspect of your booking please call 00447570862151 or email (annieeds@hotmail.com).
You are entitled to park one vehicle per pod/pitch for free. Any additional vehicles and/or trailers are chargeable and must be authorised.
Guests will be charged a prepayment of 30% of the total price after reservation and the remaining amount in the 60 days before arrival. Special requests, must be indicated to us at the time of booking, and cannot be guaranteed.
Should a material change be made to any confirmed booking, an administration fee of £10 will be levied.
Camping Pod Heaven LTD, contact can be made with the campsite within reasonable office hours. If you have either made late booking or an agreement has been made that payment on arrival is acceptable then you are also bound by these same terms and conditions.
You must pay for your booking in full on arrival, you can pay by cash and/or credit/debit card. You cannot use our facilities and services without paying.
Non-family large groups - groups over 4 in number only be accepted by prior arrangement with the management. If accepted, we may ask for a good behaviour bond of £200 and you will be required to bring with you a confirmation email. You cannot circumvent this rule by making separate bookings and subsequently trying to camp as a group. This will be interpreted as misrepresentation, and you may be asked to leave. Refusal to pay the bond may mean the booking is cancelled and no refund offered.
If any member of the party has any special needs or requirements, please let us know and we will try to accommodate these but can't guarantee this is always possible.
CAMPING PODS
BEDDING, LINEN and TOWELS are not included in the cost of your holiday.
Bed packs can be hired for £12.50 per person, for the duration of your stay and payable by cash and/or credit/debit card on arrival. It is preferable that backpacks are pre-booked and paid for in advance before your arrival – bed packs must be hired before 19.30.
If you don’t need bed packs and you arrive late, check your mobile for messages regarding your pod allocation. Pod allocation is also posted at reception.
The price for each pod (4 persons) includes mattresses, heating, light, double 6-amp socket, access to shared bathroom facilities and Wi-Fi. A double electric socket is supplied in the pod and limited to 6 amps to prevent the supply from being overloaded, it WILL NOT support the use of a domestic kettle, hair dryer, microwave or electric hob and will trip your pod. Under no circumstances do not plug in an Electric Vehicle (EV) inside the pod. You must ensure your electrical items are safe and ensure that all appliances are not defective
On the day of your arrival, the campsite will notify the lead guest via a message to their mobile phone that their camping pod is ready and how to access to the pod. If for any reason this is not possible then the lead guest name will be written on a slate outside their allocated pod. You will have access to a key to your pod.
Occupation for each pod is limited up to four people. We set maximum occupancy limits in line with the facilities, space and equipment available at the relevant accommodation/pitch and to comply with applicable health and safety, planning, insurance and regulatory requirements. As such, we reserve the right to require you to leave the site (without any compensation or refund) if you exceed the maximum occupancy limits as described in this section. We will charge £20 per person for any pod found to be over occupied.
On departure, leave the key in the door. Guests and their visitors are responsible for all breakages/damages which will be charged at cost, including damaged or lost keys where there will be a minimum of £50 charged
We reserve the right to charge to the credit/debit card details given on booking, an additional fee should the pod be left in an unsatisfactory condition (minimum £15 additional cleaning charge) or if there is any damage to the pod or the furnishings therein (actual cost of repair /placements).
You are reminded that we have a designated smoking area - We reserve the right to charge to the credit/debit card details given on booking, minimum £15 for picking up any cigarette ends around your pod.
No food is to be left in the pod.
Any items left behind in a pod must be claimed within 2 weeks of departure. Left property procedure (if requires posting) – Contact us immediately when aware of loss (email, annieeds@hotmail.com). If found, you will be required to send us a stamped (to the correct cost), self-addressed relevant sized envelope. We will then post back to you via The Royal Mail. We are not responsible for any loss or damage throughout this process.
TENT CAMPING
Leave the camping pitch clean with no rubbish around the area. You are reminded that we have a designated smoking area - We reserve the right to charge to the credit/debit card details given on booking, minimum £15 for picking up any cigarette ends around your tent pitch.
Any items left behind must be claimed within 2 weeks of departure. Left property procedure (if requires posting) – Contact us immediately when aware of loss (email, annieeds@hotmail.com). If found, you will be required to send us a stamped (to the correct cost), self-addressed relevant sized envelope, Jiffy bag etc. We will then post back to you via The Royal Mail. We are not responsible for any loss or damage throughout this process.
We reserve the right to charge to the credit/debit card details given on booking, an additional fee should the area be left in an unsatisfactory condition or if there is any damage to the shared facilities or the furnishings therein (actual cost of repair /placements).
Guests and their visitors are responsible for all breakages/damages which will be charged at cost.
CAMPERVAN PITCHES
Occupation for each pitch is limited for one motorhome up to 6.5 mtrs in length – NO AWNINGS.
All pitches have an electrical hookup. Water taps are conveniently placed throughout the campsite.
Leave the hardstanding pitch clean with no rubbish around the area.
You are reminded that we have a designated smoking area - We reserve the right to charge to the credit/debit card details given on booking, minimum £15 for picking up any cigarette ends around your pitch.
Any items left behind must be claimed within 2 weeks of departure. Left property procedure (if requires posting) – Contact us immediately when aware of loss (email, annieeds@hotmail.com). If found, you will be required to send us a stamped (to the correct cost), self-addressed relevant sized envelope, Jiffy bag etc. We will then post back to you via The Royal Mail. We are not responsible for any loss or damage throughout this process.
Guests and their visitors are responsible for all breakages/damages which will be charged at cost
REFUNDS AND CANCELLATIONS
The guest will be charged 30% of the total price if they cancel after reservation and the total price if they cancel in the 60 days before arrival. Refunds will not be given if you decide to cancel your booking or leave the campsite early due to inclement weather, illness or other reasons beyond your control. We recommend that you buy holiday insurance to compensate you in these circumstances. We may have to cancel or change a booking in a significant way due to events beyond our control. If this occurs, we will return to you any money paid in respect of the booking, but we will not otherwise be liable for any loss caused by cancellation or alteration.
GROUP BOOKINGS
We cannot accept large family or friend groups without prior arrangement. Proof of group status and a security deposit of £200 per pod will be requested when booking. Our campsite is not suitable for stag, hen or celebration parties. If your group consists of such a party, we will refuse to allow you access and require you to leave the campsite.
ELECTRIC SUPPLY
Under no circumstances do not plug in an Electric Vehicle (EV). Our electric supply to the campsite limited.
You must ensure your electrical items are safe and ensure that all appliances are not defective.
PARKING
You will be allocated a designated parking bay on your arrival. You may be expected to carry your equipment to the tent pitches and some pods.
ACCESS AND SAT NAV ADVICE
Do not use Sat Nav after leaving the A82 from the turning circle on to the unclassified road towards Abriachan, refer to your Booking Confirmation for detailed directions or Google Maps ‘Camping Pod Heaven’, if in any doubt, ask. We are not held responsible if you cannot find the campsite and you fail to take up occupation of the camping pod.
ARRIVALS AND DEPARTURES
Arrivals are from 17.00pm to 19:30pm.
- Pods must be vacated by 10.00am
- Tent and motorhome pitches by 11.00am.
Any stay that extends beyond this period will be subject to a charge for any additional day/s.
BEHAVIOUR
If you want to party, then we are not the campsite for you. We operate a strict ‘No Noise’ policy between the hours of 22.00pm and 07.30am.
Parents are reminded to ensure that their children (of all ages) are supervised and kept under control. The rear of the toilet block is strictly out of bounds and can be dangerous. WE WOULD ALSO ASK THAT PARENTS ENSURE THAT CHILDREN DO NOT DISTURB OTHER CAMPERS – We aim for this to be a quiet & relaxing stay for all.
No structures, including rope swings and washing lines can be tied or secured to trees or vegetation. Any structures that are or are judged to be causing damage to the campsite will be taken down or removed. The owner/manager reserves the right to do so without prior consent and wholly at the owner/manger’s discretion.
We do not allow any loud noises, partying or any other celebrations which causes a disturbance to other campers, our neighbours and us. No amplified music such as car stereos, radios, mobile devises, karaoke machines, sound bars, musical instruments are allowed to be played on site. Screaming and/or yelling will not be tolerated at anytime.
FIRE SAFETY
Open fires, guest fire pits, shishas, Chinese lanterns and fireworks on the campsite and surrounding areas are prohibited.
It is important that guests familiarise themselves with the IN CASE OF FIRE ACTION PLAN, these are clearly displayed in the toilets and in the camping pods.
To protect our wood, the chopping and the burning of our wood is strictly prohibited. Charcoal barbecues are permitted, provided they are raised off the ground, either on gravel or stone and not placed directly on the pod or campsite picnic tables. BBQs must be extinguished by 22.00pm. Do not use gas stoves or naked flames inside the pod. Cooking inside the pods is NOT permitted and can be lethal due to carbon monoxide poisoning.
Any type of drug smoking is not permitted, any offender will be asked to leave. Smoking cigarettes, vaping, shisha is NOT permitted in, around the pods or in the wood. A sheltered designated smoking area has been provided. Do not dispose of your cigarette ends on the ground, please use receptacle provided.
BBQ’s are not permitted when “High Fire Risk” warning is announced by Scottish Fire & Rescue when there is a high likelihood of wildfires. Usually this is after a prolonged dry spell when the ground and vegetation is tinder dry and there is a risk that a rogue spark could start a wildfire. High Fire Risk warnings often last for several days so we must conform. Failure to abide by these rules will result in your instant removal off site.
NEGLIGENCE, DAMAGE & BREAKAGES
Guests will be held responsible for any fire, damage or alteration to the campsite caused by negligence. Guests are guided to familiarise themselves with emergency information and ‘In Case of Fire’ Notices.
Breakages and damages must be reported as soon as is reasonably possible and we may charge you for any damage.
Wilful damage and littering – we WILL charge you for the relevant costs of extra cleaning and is required. You must comply with any general regulations relating to our campsites.
TRAVEL INSURANCE
We recommend that you buy insurance to cover cancellation, loss, damage or injury. As a small business, we are not able to act as your insurers and re-arrange your stay due to your changes in personal circumstances.
WIRELESS FACILITIES-WIFI
We have a ‘Fair Use’ policy in place with regards to the free Wi-Fi, please refer to signage in the pod. Wireless internet access, where available, is not guaranteed. The facility is not subject to any security/filtering measures and requires continuous parental supervision when used by children. We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility.
CCTV
We are protected by 24/7 video and audio recording.
IMPROVEMENTS AND MAINTENANCE
As we continually improve our facilities on our campsite you may find that there is maintenance, development or refurbishment work going on in certain areas of the campsite. Whilst we take steps to reduce the impact of such works, you may experience noise and visual disturbance. Please observe appropriate signage and ensure children are supervised. Maintenance work or housekeeping tasks are undertaken in and around your pod during your stay, although in such circumstances we try to minimise any inconvenience.
WASTE DISPOSAL
The campsite has a limited waste and recycling collection. Food waste should be put into sealed black bags and placed in the black waste bin near the entrance to the site. We are all legally required to separate materials for recycling, so please use the recycling bins for paper, bottles, aluminium, cardboard and plastics. Bottles are collected separately, and it is on your behalf, that we take these items to the waste recycling centre.
We are not responsible for taking your unwanted camping equipment to the recycling centre, take your items home with you. If we believe that you have dumped items with us, we will charge you minimum £50.
SEPTIC TANK
All grey wastewater from the toilets, showers and sinks is treated on site with our water treatment plant. The Scottish Environmental Agency (SEPA) has authorised Camping Pod Heaven LTD under Licence to discharge the treated effluent into a watercourse, the discharge quality is monitored regularly. It is forbidden to pour/put items such as cooking oil, baby wipes, feminine sanitary products, durex, medication, nappies, ear buds, cigarette ends, plasters plastics and any chemical down the sink or toilet. All guests are requested to ensure compliance so as not to cause adverse ‘pollution’ or ‘harm’ to the water environment. If the event of an ‘incident’, the cause of the incident will be reported to SEPA for a full investigation.
THE WEATHER
In the event of a Meteorological Office Severe Weather Warning or any unpredicted adverse weather and at their sole discretion, the owner/manager may have to close the campsite. We trust that you appreciate that we can take no responsibility for the weather conditions at the time of your visit. In the event of this happening, guests will be contacted as a matter of course but guests are also urged to check the status of the camp site if they are under any doubt due to weather conditions. If you are unable to occupy a camping pod due to campsite closure, you may be able to obtain a full or partial refund, or a credit note directly from the campsite and at the discretion of the owner/manager which is final. We accept no responsibility for finding alternative accommodation and exclude any liability for any cost incurred by you.
Should you choose not to travel because of the weather but the campsite remains open, no refunds are available under any circumstance. In the event of freezing temperatures, the water supply to the facilities may be turned off. Turning the water back on will be scheduled to suit the temperature but in the meantime alternative arrangements, for which you will be advised, will be coordinated by the owner/manager.
ENVIRONMENT
In winter, please be aware that the campsite’s access track, environment and surfaces can be cold, wet and slippery. Guests are advised to dress appropriately and ensure that their vehicles are ready for winter. The campsite’s natural landscapes include some steep slopes, rough terrain, boulders, ditches, trees, brambles, bushes and other natural hazards. Depending on the weather, conditions can be, icy, slippery, wet, hot, dry and brittle.
Guests are advised to take sensible precautions to minimise the risk of being bitten by ticks, midges or any sort of stinging/biting insect. We cannot be held responsible should any guest be bitten, and we advise guests to be mindful and take appropriate advice. You must also expect that at certain times of the year, creatures such as wasps, mice, spiders, birds or ants may enter the camping pods.
By booking with Camping Pod Heaven LTD you are acknowledging that you are aware of the risks, hazards and dangers of entering the woodland and campsite.
CHILDREN
Parents are held responsible for their children’s welfare and always supervised in ALL areas of the campsite. All children must not run between pods or disturb other guests.
PETS
NO pets allowed on site.
ELECTRIC VEHICLE (EV) CHARGING
There is no EV infrastructure on the campsite as our local electric supply does not have sufficient capacity. The nearest EV charging point is based in Drumnadrochit, 6 miles away or numerous points are located in Inverness.
OUR RIGHT TO EVICT
We may terminate our contract with you and ask you to leave your accommodation and the site immediately (without any compensation being payable) if:
- we consider that you or your party have committed a serious breach of these terms and conditions;
- we consider that your or your party’s behaviour endangers the safety of our visitors or staff;
- any complaints are made of anti-social, abusive or unacceptable behaviour against you or your party;
- we consider that you or your party have used any part of our property for dangerous, illegal or immoral activities;
- you or your party cause an unreasonable amount of damage to the property or its contents; or
- you exceed the maximum occupancy limit for your accommodation.
We reserve the right to ask any guest to leave, or their children, who present a menace or disturbance to other campers including excessive noise and failure to adhere to campsite regulations without refund.
COMMENTS & COMPLAINTS
Every reasonable care will be taken to ensure that the camp site amenities and surrounding area is presented to a high standard. Should you find any cause for complaint, please immediately contact the campsite owner/manager, so that reasonable steps can then be taken to rectify the problem.
The campsite will not normally make any refunds in respect of complaints made after the guest’s departure from the campsite if the guest did not make the problem or complaint known to the owner/staff during the Visitor’s stay.
INFORMATION ABOUT US
We are Camping Pod Heaven LTD (SC487553), a company limited by guarantee registered in Scotland with our registered office at Angelshare, Abriachan, Inverness, Scotland, IV3 8LB, which is also our main trading address. Email: annieeds@hotmail.com
OUR LIABILITY
If we fail to comply with these Booking Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Booking Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered the Contract. We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or, (c) any breach of the terms implied by the Consumers Rights Act 2015.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications and utility networks. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will attempt to arrange a new booking with you after the Event Outside Our Control is over.
COMMUNICATIONS BETWEEN US
If you wish to contact us in writing or to give us notice in writing, you can send this to us by Email to annieeds@hotmail.com or by post to Camping Pod Heaven LTD, Abriachan, Inverness, Highland IV3 8LB. We will confirm receipt of this by contacting you in writing, normally by email. If we must contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your booking.
INFORMATION
All the information we collect and hold about you and members of your party may be stored in our computer and other filing systems. We collect and keep information about you and members of your party to enable us to administer our services to you.
OTHER IMPORTANT TERMS
We may transfer our rights and obligations under a Contract to another person/s and/or company, but this will not affect your rights or our obligations under these Booking Terms. You may not transfer a Booking to another person. This contract is between you as the lead guest, other members of your party and us. Each of the paragraphs of these Booking Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Booking Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. Please note that these Booking Terms and the Contract are governed by Scottish law. This means a Booking or a Contract and any dispute or claim arising out of or about them will be governed by Scottish law. You and we both agree that the courts of Scotland will have non-exclusive jurisdiction. However, if you are a resident in a country other than Scotland you may also bring proceedings in your country of residence. We will not file a copy of the Contract between us.
Last updated: 17 Jul 2024
Camping Pod Heaven LTD
Abriachan
INVERNESS
IV3 8LB
Mobile: 0044 7570 862151
Email:annieeds@hotmail.com